Biosteo Ltd (company number 08214623), trading as Biometherapy and the British Institute of Osteopathy (BIO), operates this website and the online courses available through it.
These Terms and Conditions apply to the use of this website, the purchase and use of online courses, and the booking of practical courses and events.
By registering for an account, purchasing an online course, booking a practical course or event, or using this website, you agree to these Terms and Conditions.
These Terms and Conditions may be updated from time to time. Where a significant change affects your rights under a purchase you have already made, we will take reasonable steps to notify you where appropriate. Nothing in these Terms affects any statutory rights you may have under applicable law.
1. Online Courses
1.1 What you purchase
When you purchase an online course, you are purchasing a personal, non-transferable right to access and stream the course through the BIO/Biometherapy online learning platform for the applicable access period.
An online course purchase does not transfer ownership of the course content or any intellectual property to you.
Unless expressly stated otherwise at the time of purchase, an online course purchase does not provide lifetime access to the course, the website or the BIO/Biometherapy online learning platform.
The course is supplied as online streaming content and is intended to be accessed through the secure BIO/Biometherapy platform.
1.2 Access period
The applicable access period for a course will be stated, where applicable, on the course information or at the point of purchase.
Access is provided for the purpose of completing the relevant course and obtaining any certificate for which the course provides.
Access may end when:
- the stated access period expires;
- you complete or otherwise finish the course and the applicable course access period ends;
- the online learning platform or relevant course is withdrawn in accordance with these Terms;
- your access is suspended or terminated because of a serious breach of these Terms; or
- the contract otherwise ends in accordance with applicable law.
Nothing in these Terms is intended to remove or reduce any statutory rights or remedies that you may have.
1.3 Streaming-only access
Courses are provided for streaming access only.
Unless BIO expressly states otherwise, you are not purchasing a downloadable copy of the films, recordings, photographs, documents or other course materials.
Course content may include clinical case histories, patient-related information, demonstrations, images, recordings and other material which is confidential, sensitive, subject to permissions or restrictions, or protected by copyright and other intellectual property rights.
For these reasons, course content must remain within the secure BIO/Biometherapy learning environment and must not be downloaded, copied, screen-recorded, photographed, reproduced or otherwise captured.
You must not attempt to circumvent any technical measures used to prevent downloading, copying or unauthorised access.
1.4 Availability of the online platform
We will make reasonable efforts to keep the online learning platform and purchased courses available during the applicable access period.
However, we cannot guarantee that the website or any particular course will be available continuously or without interruption.
The platform may occasionally be unavailable because of maintenance, technical problems, hosting or internet-service problems, security issues, legal or regulatory requirements, or circumstances beyond our reasonable control.
Where an interruption materially affects access to a course during a customer’s applicable access period, we will consider reasonable steps to restore access or otherwise address the issue, having regard to the circumstances and any rights available to the customer under applicable law.
1.5 Changes to course content
We may update, amend, replace or remove particular course material where reasonably necessary, including because of:
- changes in law or professional practice;
- changes in clinical or educational information;
- copyright or licensing requirements;
- confidentiality or patient-permission requirements;
- security or data-protection requirements;
- the withdrawal of material by a third-party rights holder; or
- other circumstances affecting the lawful or appropriate provision of the course.
We will not use this right to remove or substantially change a course in a way that unlawfully deprives a customer of the benefit of what they purchased.
Where a change materially affects a customer’s rights or the substance of a course that they have purchased, we will consider what steps are appropriate in the circumstances, including any remedy required by applicable law.
2. Closure or Withdrawal of the Online Learning Platform
2.1 Right to close or withdraw the platform
BIO may decide in the future to discontinue the online learning platform, withdraw particular courses, or cease providing online courses.
Online course purchases do not constitute a promise that the platform will operate indefinitely or that customers will have lifetime access.
However, we recognise that customers pay for access to educational material and need a reasonable opportunity to use that access.
We will therefore operate the following closure policy.
2.2 Notice of permanent closure
If BIO decides to permanently close the online learning platform, we will normally give customers at least 90 days’ advance notice of the planned closure.
The notice will explain:
- the planned closure date;
- the date on which streaming access will end;
- which courses and services are affected;
- any action customers should take before closure;
- arrangements for completing courses;
- arrangements for obtaining or confirming certificates; and
- any applicable refund or other arrangements.
Where circumstances outside our reasonable control make 90 days’ notice impossible, we will give as much notice as reasonably practicable.
2.3 Opportunity to complete courses
During the closure notice period, affected customers will normally continue to have access to the courses they are entitled to access, subject to these Terms.
Customers are responsible for using the notice period to complete their courses and any assessment or certificate requirements.
We strongly recommend that customers who have an incomplete course complete the course and obtain their certificate before the published closure date.
2.4 Customers whose paid access is materially affected by closure
If the platform is permanently closed before the end of an access period that a customer has already paid for, and the closure means that BIO will no longer be able to provide the purchased streaming access for the balance of that period, BIO will consider an appropriate remedy having regard to the circumstances.
This may include, where appropriate:
- extending access before closure;
- providing an alternative course or access arrangement where reasonably available and agreed with the customer;
- another remedy required or permitted by applicable law.
Nothing in this section limits or excludes any statutory rights or remedies available to a customer.
2.5 No right to continued or lifetime access
Customers should not rely on an online course purchase as providing permanent, lifetime or indefinite access to the BIO/Biometherapy platform or its course library.
The platform is a hosted streaming service and its continued operation depends on matters including hosting, security, licensing, confidentiality, legal requirements and the availability of course content.
2.6 Confidentiality and protection of clinical material
Some course content contains sensitive clinical material and case histories which BIO has permission to make available for educational viewing within the secure learning environment.
Those permissions do not extend to downloading, retaining, copying or redistributing the material.
The restriction on downloading or recording is therefore an important part of the way the courses are supplied and is intended to protect patient confidentiality, professional obligations, third-party rights and the permissions under which material is made available.
Customers must not attempt to retain or reproduce such material outside the secure BIO/Biometherapy learning environment.
3. Certificates
Where an online course includes a quiz, assessment, completion requirement or certificate, the relevant requirements will be stated as part of the course.
A certificate will be issued where the customer has successfully completed the applicable requirements.
Customers should download, save or otherwise retain their certificate where the certificate itself is made available for download or otherwise provided to them.
The restriction on downloading course films and other course content does not prevent a customer from retaining their own certificate.
Where reasonably practicable, BIO may retain records of certificates issued after the online learning platform closes.
However, customers should not rely on the platform remaining available indefinitely as their sole means of accessing evidence of completion.
4. Course Content and Intellectual Property
All course content and materials provided through the website, including films, recordings, photographs, documents, notes, charts, essays, case studies, methodologies, written material and other digital assets, remain the property of BIO/Biometherapy or their respective copyright owners unless otherwise stated.
You are granted a personal, limited and non-transferable right to access and use the course material for your own educational and professional development during the applicable access period.
You must not:
- copy, reproduce or distribute course material;
- download, screen-record, photograph or otherwise capture course films or recordings;
- share course material with another person;
- share your account or login details;
- upload course material to another website, platform or storage service;
- use course material as teaching material for others without our written permission;
- reproduce course material commercially;
- publish course material or substantial extracts from it on social media or elsewhere; or
- otherwise use course material outside the purpose for which access has been provided.
You must also respect the copyright, confidentiality and intellectual property rights of third parties whose material may be included within our courses.
Unauthorised copying, recording, sharing or distribution of course material may result in suspension or termination of your account and, where appropriate, further legal action.
5. Account Security
Your account is personal to you.
You are responsible for keeping your username, password and other account credentials confidential and must not allow another person to use your account.
You must notify us if you believe that your account has been accessed or used without your permission.
If we reasonably believe that an account or course material is being shared, copied or misused, we may temporarily suspend access while we investigate the matter.
Where appropriate, we will contact the customer and give them an opportunity to explain the circumstances before terminating access, unless immediate action is reasonably necessary to protect confidential material, intellectual property, the platform, other users or third parties.
6. Course Content and Educational Information
Our courses are provided for educational and professional development purposes.
We make reasonable efforts to ensure that course material is accurate and appropriate at the time it is published. However, research, evidence, professional practice, clinical guidance and methodologies may change.
Course material should not be treated as a substitute for appropriate professional judgement, diagnosis, treatment, supervision or other professional advice.
Responsibility for decisions made in professional practice remains with the relevant practitioner.
We may update, modify or replace course content from time to time in accordance with these Terms.
7. Website Availability
We make reasonable efforts to maintain the website and online learning platform.
However, we cannot guarantee that the website will always be available or free from interruption, errors or technical problems.
The website may occasionally be unavailable because of maintenance, technical problems, hosting or internet-service issues, power failures, security incidents, circumstances beyond our reasonable control, or legal or regulatory requirements.
Nothing in these Terms excludes or limits any liability or legal right which cannot lawfully be excluded or limited.
8. Third-Party Websites and Links
Our website may contain links to third-party websites.
These links are provided for information and convenience. We do not control those websites and are not responsible for their content, availability, accuracy or privacy policies.
The inclusion of a link does not necessarily mean that we endorse the third-party website or its content.
9. Fees and Payments
Course and event fees are stated at the time of purchase.
We may change future prices, fees, offers and discounts. A future price change will not alter the price of an online course or event that you have already purchased.
Where applicable, taxes or other charges will be stated at the point of purchase.
10. Online Course Refunds and Statutory Rights
Online courses are paid for in advance.
Because online courses provide digital content and access to a hosted online learning service, cancellation and refund rights may depend on the nature of the purchase, when the contract was entered into, whether supply has begun, and the circumstances of the customer.
Where applicable law gives you a right to cancel, obtain a refund, repair, replacement, price reduction or another remedy, nothing in these Terms removes or restricts that right.
Where a customer believes that an online course or the associated service has not been provided in accordance with the contract or applicable consumer law, they should contact us so that we can investigate the issue and provide any remedy required by law.
11. Practical Courses and Events
We reserve the right to change the content, trainer, date or venue of a practical course or event where reasonably necessary.
If we cancel a practical course or event and cannot provide a suitable alternative, we will refund the course or event fee paid or, where agreed, provide a credit towards another course or event.
We are not responsible for travel, accommodation or other expenses incurred in connection with a course or event, except where applicable law provides otherwise.
We may cancel or postpone a course or event because of circumstances beyond our reasonable control, including severe weather, government restrictions, fire, war, terrorist activity, civil disturbance or other force majeure circumstances.
If you are unable to attend an event because of adverse weather, travel disruption or other circumstances affecting your ability to attend, no refund will normally be available unless otherwise required by applicable law or the booking terms.
12. Intellectual Property
The BIO and Biometherapy names and logos are protected intellectual property and may not be used without our written permission.
All intellectual property rights in our original course materials, methodologies, written content, films, recordings, charts, documents and other materials belong to BIO/Biometherapy or the relevant rights holder.
Nothing in these Terms transfers ownership of intellectual property to you.
13. Account Suspension or Termination
We may suspend or terminate an account where we reasonably believe that a customer has:
- shared login details;
- copied, recorded or distributed course material without permission;
- seriously breached these Terms and Conditions;
- used the website or course material unlawfully;
- attempted to circumvent technical security measures; or
- otherwise seriously misused the service.
Where appropriate, we will contact the customer before terminating an account, unless immediate action is reasonably necessary.
Termination because of a customer’s breach does not affect any rights we may have in relation to unauthorised use of our intellectual property or confidential material.
Nothing in this section affects any statutory rights a customer may have.
14. Privacy and Personal Data
We process personal information in accordance with our Privacy Policy and applicable data-protection law.
Our Privacy Policy explains what information we collect, why we collect it, how we use it and how long we retain it.
Where course material contains confidential or sensitive clinical information, access is restricted to authorised users and must only be used for the educational purposes for which it has been made available.
15. Changes to These Terms
We may update these Terms and Conditions from time to time.
We may make changes where reasonably necessary to reflect changes in law, regulation, technology, security, professional requirements or the way our services operate.
Where a significant change affects an existing customer’s rights or access to a service they have already purchased, we will take reasonable steps to notify affected customers where appropriate.
We will not use a change to these Terms to remove or reduce a customer’s statutory rights.
16. Governing Law
These Terms and Conditions are governed by the law of England and Wales.
Any dispute will be subject to the applicable courts of England and Wales, subject to any mandatory rights a consumer may have under applicable law.
17. Contact
If you have any questions about these Terms and Conditions, an online course, your account or a booking, please contact:
Biometherapy / British Institute of Osteopathy
Biosteo Ltd
Company number: 08214623
Email: howard@biometherapy.co.uk